Shipping & Delivery Policy

Where we deliver

We deliver up to 10 km from our studio. Keeping deliveries local is how we make sure flowers arrive fresh. You can check your PIN code on the delivery page or at checkout. We do not ship outside this area.

When we deliver

• Time slots: 10 am – 1 pm, 1 pm – 4 pm, 4 pm – 7 pm.
• Same-day delivery: order by 5 pm. Mala and garlands are strung each morning, so same-day mala orders close at 8 am.
• Pre-booking: up to 7 days ahead. Some items (marked “pre-book only”) need at least a day's notice.
• Slots have limited capacity and may close on busy days and festivals. Available slots are shown at checkout.

Delivery charges

Free delivery within 6 km of our studio. Beyond that, the delivery fee depends on the distance: 6–8 km: ₹10/km, 8–10 km: ₹15/km. Part of a km counts as a full km. You see the exact fee at checkout before you pay.

On the day

• We hand-deliver within your chosen slot. Our delivery partner may call the recipient to confirm the location.
• If the recipient isn't available, we'll leave the order with a neighbour, family member or building security where appropriate, or contact you to arrange a re-delivery the same day if possible.
• We'll send a confirmation once your order is delivered.

Delays

If we're running late we'll let you know. For late or missed deliveries, see our Refund & Cancellation Policy.

Last updated: 9 October 2026