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Same-day delivery within 6 km · Order by 5 pm

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Terms & Conditions

This website is operated by Gulora Flower Studio (“Gulora”, “we”, “us”). By placing an order you agree to these terms.

Orders

  • An order is confirmed once you receive an order number and, for online payments, the payment succeeds.
  • We may decline or cancel an order if a product is unavailable, the address is more than 10 km from our studio, or the details appear fraudulent. Any amount paid for a cancelled order is refunded in full.
  • Unpaid online orders are cancelled automatically after 30 minutes.

Products

  • Flowers are natural and seasonal. Colour, size and bloom stage can vary slightly from the photographs. Arrangements are hand-made, so no two are identical.
  • If a stem is unavailable on the day, we will offer an equal-or-better substitution in colour and value and tell you before dispatch. We never silently replace a named flower.

Prices & payment

  • All prices are in Indian Rupees (₹) and include applicable taxes. Delivery charges, if any, are shown before you pay.
  • Online payments are processed securely by Razorpay. We do not see or store your card, UPI or bank details.

Delivery

Delivery areas, time slots and cut-off times are described in our Shipping & Delivery Policy. Please make sure the recipient's address and phone number are correct; we are not responsible for failed deliveries caused by incorrect details or an unreachable recipient.

Cancellations & refunds

See our Refund & Cancellation Policy.

Card messages & content

We reproduce card messages as written. We may refuse messages that are abusive, unlawful or offensive.

Liability

To the extent permitted by law, our total liability for any order is limited to the amount you paid for that order. We are not liable for delays caused by events outside our control, such as extreme weather, strikes or government restrictions.

Governing law

These terms are governed by the laws of India. Disputes are subject to the jurisdiction of the courts at our studio's city.

Contact

Questions about these terms? Contact us.

Last updated: 9 October 2026